Well, fair play. Here is the response I received. What a great letter.
Dear *****
My name is J*** E*******, I am the chef who perhaps undeservedly escaped criticism in your letter, dated 31st March 2014.
Your reasoned and absolutely fair account of the events that took place in the establishment on the 29th March have upset me deeply and forced me to question many things in my life. You see, the bottom line is that this is MY business and therefore all the criticism of that outrageous night falls squarely at my door. I'd be most grateful if you would allow me to expand. In late February of this year, I bought the lease for *** ******* from A*** L*******, the owner and extraordinary asshole (sorry) who made your night so unpleasant. I have been running the business for over a year beforehand, turning its fortunes around and realising a lifelong ambition to cook and run a cafe. I paid my landlord rent but was constantly hamstrung by his refusal to allow me to make any changes to the look and atmosphere of the place or to improve some of the eccentric systems he had implemented during his own disastrous tenure. Finally, in order to remove the constant problems that A*** created in my working life, I decided the only way forward was to take on the running of the whole establishment and buy a full lease from him. As part of my lease terms, A*** is permitted to "run" Friday evenings and promote the jazz events. With hindsight, this was a huge mistake on my part since it leaves my business vulnerable to criticism, based on his drunken, obnoxious antics. Although events of the 29th were by far the worst outburst, I still find myself having to regularly manage his pig-headed behaviour.
So, before anything else, I would like to offer you my sincerest apologies for the terrible experience you had at my place. My staff also happen to be my children. They too witnessed the horror show and would also like to apologise unreservedly. There were massive arguments behind the scenes because of what took place. Furthermore, I would like to offer you and your party a full refund for every expense incurred on that night and an open invitation to join us one evening at an event of your choice, with food, drink and front row seats as a gesture of goodwill. We have started to broaden the range of entertainment at *** *******and now run cabaret nights, Comedy nights, Folk music and other genres. Could you please let me know what costs you incurred and I will send you the money by return mail.
There are no excuses for what you were subjected to. On the night in question, as with all Friday nights, I was stretched between my kitchen and the restaurant floor. We are a modest outfit with scant resources, so it's me in the kitchen, my son Gabriel waiting tables and often, my eldest, Jamie working the bar. The responsibility for seating and managing the audience rests with the promoter. In general this works well since all but the most moronic promoters recognise that their job is to attract people - especially new people - and show them a good time. The blatantly obvious theory behind this methodology is that people have a good time, go away and tell others, and, most importantly, make a return visit. The weak link in this theory, within *** ******'s operation, is my landlord, for whom Jazz is more like a fetish than a passion. The weekly audience is largely built of his cronies, who adhere to A***'s need for a silent, reverential experience during the gigs. I have grown to dread these nights because no one has any fun. Unfortunately I am contractually committed to allow him to continue in this way for the first year of my three year lease.
I do not want to waste any more of your time by labouring my apologies, I'd only start sounding like the Monty Python dirty spoon sketch.
I hope to hear from you soon and would love to believe we might see you here once more, when you could expect a completely different experience.
With kind regards...
Note, I have removed the names just in case this could constitute libel!